State Farm® Insurance Agent Shantorra Owens
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
KEVIN INGRAM
September 23, 2026
5
out of
5
rating by KEVIN INGRAM
"Saved our family thousands!"
We responded:
"Kevin thank you for the 5-star review and I’m glad Shantorra Owens State Farm was able to save your family thousands. If you have any questions regarding your auto home or income protection insurance please don’t hesitate to call us.-Shantorra"
Deirdre Reser
September 23, 2026
5
out of
5
rating by Deirdre Reser
"I spoke to Michelle today who assisted me with links to dividend payment logins. I am not computer savvy at all and her expertise was greatly appreciated. Her patience was very refreshing and she made me feel at ease as she walked me through the process. I called minutes before her shift was to end and offered to call back the next da, but she refused and stayed on the line with me until we finished. This type of customer service is so needed in person as well as over the phone. Thank you so much Michelle, I really do appreciate you!!!"
We responded:
"Ms Reser thank you for the kind words and 5-star review! We appreciate you!!-Shantorra"
Gale Jackson
September 23, 2026
5
out of
5
rating by Gale Jackson
"Very professional and answered all my questions"
We responded:
"Gale,The Shantorra Owens State Farm appreciates the kind words and the 5-star review! Please dont hesitate to call us with any of your insurance questions or concerns.-Shantorra"
Latoya Graham
September 21, 2026
5
out of
5
rating by Latoya Graham
"Great experience"
We responded:
"Latoya thank you for your feedback and the 5-star review! You help us grow!! The Shantorra Owens State Farm team is here to answer any of your insurance questions or concerns. Thank you.-Shantorra"
Trell Harper
September 21, 2026
5
out of
5
rating by Trell Harper
"Great experience"
We responded:
"Trell we are so happy to hear your experience was great! Thank you for the 5-star review. If you ever have any questions or concerns regarding your insurance please call us.-Shantorra "
David Matichak
September 18, 2026
5
out of
5
rating by David Matichak
"Troy was amazing! he was able to save us a substantial amount of money in restructuring our accounts while also increasing coverage, would recommend him 100%"
We responded:
"David I’m so glad the Shantorra Owens State Farm was able to save you money on your auto home and income protection insurance. We appreciate the 5-star review and the feedback. Thank you!-Shantorra"
APRIL WALKER
September 18, 2026
5
out of
5
rating by APRIL WALKER
"Customer service is top tier and they help get you what you need🥰🥰🥰🥰🥰"
We responded:
"April thank you for the kind words and 5-star review! You help us grow from the feedback. If you ever have any questions or concerns regarding your auto home or income protection insurance please call us. -Shantorra"
Christina McCrary
September 17, 2026
5
out of
5
rating by Christina McCrary
"Michelle Goodson was wonderful and helped me setup my rental and automobile insurance policies. She is friendly and easy to work with! Happy Bday to her today!"
We responded:
"Christina thank you for the kind words and the 5-star review! We welcome the feedback. Tell your friends and family to call the Shantorra Owens State Farm regarding their insurance needs.-Shantorra"
gerolyn taylor
September 17, 2026
5
out of
5
rating by gerolyn taylor
"I called today to pay my premiums, l have both vehicles insured. I was greeted on the other end with “ It’s a great day at State Farm” and my quick response being the jokester that I am “No it’s not,”but the voice on the other end continued to say it’s a great day at State Farm and it’s my birthday, how may I help you. We both begin to laugh as she preceded with my payment. I was so impressed how she kept her composure, not knowing at the time that I was joking that I told her I would give her ten stars if I could. 🎶HAPPY BIRTHDAY Ms Michelle"
We responded:
" Gerolyn I’m so happy to hear about your experience with The Shantorra Owens State Farm. We appreciate you and thank you so much for the 5-star review!-Shantorra"
Kerry Porter
September 16, 2026
5
out of
5
rating by Kerry Porter
"Mrs. Tyler customer service went to way over and beyond to provide homeowners Insurance quote for my wife and I. I’m looking forward into doing business with her and I pray that that same customer service continue I will give her a 10 out of 10 verse the five star."
We responded:
"Kerry thank you for the kind words and 5-star review! We don’t take your feedback for granite.-Shantorra"
Terry Thompson
September 16, 2026
5
out of
5
rating by Terry Thompson
"Troy was great! I appreciate his professionalism!"
We responded:
"Terry thank you for the kind words and the 5 star review! The Shantorra Owens State Farm team appreciates your feedback. If you ever have any questions regarding your insurance please don’t hesitate to call.-Shantorra "
Zachya Lacy
September 15, 2026
5
out of
5
rating by Zachya Lacy
"Mrs. Tyler service was amazing from start to finish, very helpful and caring. Highly recommended for any needed service and will always keep mine."
We responded:
"Thank you for the great review, Zachya! We treat our customers like we would family so we’re happy that you’re pleased with our service!"
Taja Williams
August 25, 2026
5
out of
5
rating by Taja Williams
"Ms.Tyler was very professional and knowledgeable. Helped with providing me great rates on my insurance needs."
We responded:
"Taja thank you for the kind words and the 5-star review! If you ever have any questions or concerns regarding your insurance please call us. The Shantorra Owens State Farm team appreciates you.-Shantorra "
Katheryn Joyce
August 14, 2026
5
out of
5
rating by Katheryn Joyce
"Mrs Tyler provided excellent customer service and she was very pleasant and professional. Ms Tyler took the time to thoroughly explain our new policy."
We responded:
"Katheryn thank you for the kind words and the 5-star review! Your feedback helps us grow. If you ever have any questions or concerns regarding your auto or any insurance please don’t hesitate to call The Shantorra Owens State Farm agency. We appreciate you.-Shantorra"
Latoya Briggs
August 12, 2026
5
out of
5
rating by Latoya Briggs
"Very detailed"
We responded:
"Latoya, thanks so much for leaving a 5-star review! We’re glad you had a great experience overall. We also appreciate you mentioning that it felt a bit overpriced—our goal is to provide high-quality products/services and excellent value. If you’d be open to it, we’d love to learn what specifically felt too high so we can make sure we’re meeting expectations. Thanks again!-Shantorra"
James
August 12, 2026
5
out of
5
rating by James
"Very knowledgeable about the insurance I was requesting. Not pusher but was concerned about my needs. Polite and answered my questions honestly and completely."
We responded:
"James, thank you so much for the 5-star review! We’re really glad you felt The Shantorra Owens State Farm team was knowledgeable and concerned about your needs. Our goal is to be honest, not pushy, and to make sure you fully understand your options. We appreciate you trusting us with your vehicle insurance—if you ever have questions or need anything in the future, we’re here to help!_Shantorra"
Temikia Johnson
August 11, 2026
5
out of
5
rating by Temikia Johnson
"Tissica Tyler was very informative, she help me find insurance to fit budget and needs."
We responded:
"Thank you Tamika for the 5-star review! We appreciate your business. Please tell your friends and family about us. We can help find the right auto and life insurance plans for any family. We grow by having people just like you!-Shantorra"
Bianca Thornton
August 11, 2026
5
out of
5
rating by Bianca Thornton
"MS.Tyler was the best,She help me get coverage on my auto.If your looking for someone who listen and finds the best quotes for you get with her.I can assure you won’t be disappointed."
We responded:
"Bianca thank you for the 5-star review and the kind words. You help us grow. Please don’t hesitate to call us if you ever have any questions or concerns regarding your insurance.The Shantorra Owens State Farm appreciates you!-Shantorra"
Timothy Chalmers
August 10, 2026
5
out of
5
rating by Timothy Chalmers
"It was great and very professional"
We responded:
"Mr Chalmers thank you for the kind words and the 5-star review! The Shantorra Owens State Farm appreciates you. If you ever have any questions or concerns regarding your insurance please don’t hesitate to call us. -Shantorra"
Lisa A.
August 9, 2026
5
out of
5
rating by Lisa A.
"I was evaluating options for homeowners insurance and called a local State Farm office. Troy answered and was extremely professional and knowledgeable, as well as patient. He took the time to address all of my many concerns. Over the course of a week we had several phone calls while I decided whether to sign, during which time he always promptly followed up to address my questions. In the end I purchased both home and auto!"
We responded:
"Lisa thank you for the kind words and the 5-star review. You help the Shantorra Owens State Farm agency grow. If you ever have any questions or concerns regarding your auto insurance or financial services please do not hesitate to call. -Shantorra"
Uwanna Smith
August 7, 2026
5
out of
5
rating by Uwanna Smith
"Ms. Tyler is always so pleasant and helpful! She makes being a State Farm customer enjoyable."
We responded:
"Uwanna thank you for the kind words and the 5-star review! The Shantorra Owens State Farm agency appreciates you. If you ever have any questions or concerns regarding your insurance please don’t hesitate to .-Shantorra"
A M
August 4, 2026
5
out of
5
rating by A M
"Had the pleasure of speaking with Mr.Troy , he went above and beyond to help me get a great coverage plan and a great price. Very personable extremely friendly, highly recommended !!!"
We responded:
"Thank you so much for taking the time to share your experience! We’re glad to hear Willie was able to help you find coverage that fit your needs and answer your questions along the way. We appreciate the recommendation and look forward to helping whenever you need us! - Shantorra "
R’Tisha Golden
July 29, 2026
5
out of
5
rating by R’Tisha Golden
"Great service! Very consistent!"
We responded:
"Thank you R’Tisha for the kind words and the 5-star review! If you ever have questions or concerns regarding your insurance please don’t hesitate to call The Shantorra Owens State Farm team.-Shantorra"
Nadine Jackson
July 22, 2026
5
out of
5
rating by Nadine Jackson
"Everything was great."
We responded:
"Nadine thank you for the 5-star review! The Shantorra Owens State Farm appreciates you. If you ever have any questions or concerns regarding your insurance please don’t hesitate to call. -Shantorra"
Jared Mark
July 7, 2026
5
out of
5
rating by Jared Mark
"Had been calling around to compare against my current coverage and State Farm came up way less expensive than everyone else online. What really sealed the deal was the call from Troy Ingram. He is friendly and professional, and I really like the fact that they are locally based and we were able to talk about life in Memphis. I cannot recommend State Farm, and specially Troy highly enough."
We responded:
"Jared thank you for the 5-star review! Please don’t hesitate to call the Shantorra Owens State Farm agency with any of your auto or property insurance questions or concerns. We appreciate you!-Shantorra"